Last updated: 08/16/2026
These Terms and Conditions govern reservations made directly through www.kyhash.com for accommodation operated under the name Kyhash Apartments.
By submitting a reservation, the guest confirms that they have read, understood and accepted these Terms and Conditions, including the Cancellation and Refund Policy.
1. Accommodation provider
The accommodation service is provided by:
Business/Owner name: YUGUO YANG
Trading name: Kyhash Apartments
Registered address: ul. Starowiślna 36/30, Kraków 31-032, Poland
Tax identification number (NIP), if applicable: 6762493599
Email: [email protected]
Telephone: +48 660 476 206
Website: https://www.kyhash.com
In these Terms and Conditions, “Kyhash Apartments”, “we”, “us” and “our” refer to the accommodation provider identified above. “Guest”, “you” and “your” refer to the person making the reservation and all persons included in that reservation.
2. Scope of the agreement
These Terms and Conditions apply to direct reservations made through www.kyhash.com or accepted directly by Kyhash Apartments.
Reservations made through Airbnb, Booking.com or another third-party platform are additionally subject to that platform’s terms, payment arrangements and cancellation policy. If there is a conflict concerning a reservation made through a third-party platform, the terms shown and accepted on that platform will apply to the extent required by the platform agreement.
3. Reservation process
To make a reservation, the guest must:
- select the accommodation, dates and number of guests;
- provide complete and accurate contact and billing information;
- review the total price and applicable rate conditions;
- accept these Terms and Conditions; and
- complete the required payment or payment authorisation.
A reservation is not confirmed merely because a booking form has been submitted. It becomes confirmed when Kyhash Apartments issues a booking confirmation by email and, where payment is required, the required payment has been successfully completed.
The person making the reservation must be at least 18 years old and must have the legal authority to make the reservation on behalf of all accompanying guests.
The booking confirmation should be checked immediately. Any error in the accommodation, dates, number of guests, price or contact details must be reported to us without undue delay.
4. Prices
The price displayed during the booking process is based on the selected:
- accommodation;
- check-in and check-out dates;
- length of stay;
- number of guests;
- rate and cancellation conditions;
- applicable taxes, fees and mandatory charges.
The final payable amount is displayed before the reservation is submitted.
Prices may vary according to season, length of stay, occupancy, availability and promotional conditions. A price change made after a reservation is confirmed will not affect that confirmed reservation unless the reservation is subsequently changed at the guest’s request.
Obvious pricing, availability or technical errors do not create an entitlement to accommodation at an evidently incorrect price. If such an error affects a reservation, we will contact the guest promptly and offer the choice of accepting the corrected terms or receiving a refund of the amount paid directly to us.
5. Payment
Payments may be processed by Stripe or another payment provider displayed during checkout.
Depending on the selected rate, we may require:
- full payment at the time of booking;
- a deposit at the time of booking, with the balance payable later; or
- payment according to another schedule clearly displayed before confirmation.
The guest is responsible for ensuring that the chosen payment method is valid and that sufficient funds are available.
A payment is considered completed only after it has been successfully authorised or captured by the payment provider. Kyhash Apartments does not receive or store the guest’s complete payment-card details.
If a required payment is not completed within the specified time, the reservation may remain unconfirmed, become abandoned or be cancelled.
6. Check-in and check-out
The applicable check-in and check-out times are displayed on the website and in the booking confirmation.
Unless otherwise agreed in writing:
Check-in: from 3:00 PM
Check-out: by 11:00 AM
Early check-in and late check-out are subject to availability and must be agreed in advance. Additional charges may apply.
The guest must follow the check-in and key-access instructions supplied before arrival. Guests may be required to provide identification or information reasonably necessary for legal, security or registration purposes.
Failure to check out on time may result in an additional charge where the delay causes cleaning, staffing, relocation or other reasonable costs.
7. Occupancy and use of the accommodation
Only the guests included in the confirmed reservation may stay overnight in the accommodation. The maximum permitted occupancy must not be exceeded without our prior written agreement.
The accommodation may only be used for temporary residential accommodation. It must not be used for:
- parties or events;
- unlawful activities;
- commercial activities without prior approval;
- subletting or transfer to another person;
- activities that cause unreasonable noise, nuisance or disturbance.
Visitors who are not included in the reservation must comply with the property rules and may not stay overnight without prior approval.
The guest making the reservation is responsible for the behaviour of all accompanying guests and visitors.
8. House rules
Guests must respect the accommodation, the building, neighbours and shared areas.
Unless expressly stated otherwise:
- smoking and vaping are not permitted inside the accommodation;
- parties and events are not permitted;
- excessive noise is not permitted, particularly during quiet hours;
- pets are not permitted unless approved in advance;
- safety equipment must not be disabled or interfered with;
- keys and access devices must not be copied or given to unauthorised persons;
- furniture and equipment must not be removed from the accommodation.
Detailed house rules and arrival instructions supplied before or during the stay form part of these Terms and Conditions.
A serious or repeated breach may result in termination of the stay without a refund, subject to applicable law. The guest may also be charged for documented loss or damage caused by the breach.
9. Cancellation by the guest
Cancellation requests should be submitted through the cancellation link provided in the booking email or by contacting Kyhash Apartments using the contact details stated above.
A cancellation is effective when it is successfully submitted through the website or received by us. We will send confirmation of the cancellation by email.
Unless different cancellation terms were clearly displayed for the selected rate before booking, the following standard policy applies:
Cancellation at least 14 days before check-in
If the reservation is cancelled at least 14 full days before the scheduled check-in date, the guest is entitled to a refund of the accommodation amount paid directly to Kyhash Apartments for the cancelled reservation.
Cancellation between 7 and 13 days before check-in
If the reservation is cancelled between 7 and 13 full days before the scheduled check-in date, the guest is entitled to a refund of 50% of the accommodation amount paid directly to Kyhash Apartments for the cancelled reservation.
The remaining 50% is retained as the cancellation charge.
Cancellation fewer than 7 days before check-in
If the reservation is cancelled fewer than 7 full days before the scheduled check-in date, the amount paid is non-refundable.
For the purpose of calculating the cancellation period, the date and time on which Kyhash Apartments receives the cancellation request will be used, based on the local time in Kraków, Poland.
Any expressly non-refundable rate remains non-refundable after confirmation, except where a refund is required by applicable law or agreed by Kyhash Apartments in writing.
10. No-show and early departure
A guest is considered a no-show if they do not arrive on the scheduled check-in date and have not agreed to a later arrival with us.
No-shows are non-refundable, and Kyhash Apartments may cancel the remaining stay.
If a guest voluntarily checks out before the confirmed departure date, the unused nights are non-refundable unless otherwise agreed in writing or required by applicable law.
11. Reservation changes
Requests to change the accommodation, dates, number of guests or length of stay are subject to availability and our approval.
A change may result in a different price. The revised price will be calculated using the rates and conditions available when the change is accepted.
A request to shorten a confirmed stay may be treated as a partial cancellation. The Cancellation and Refund Policy will apply to the cancelled nights.
A request to postpone or move a reservation is not automatically accepted. If we permit a date change as an exception, the revised reservation may be subject to new rates and cancellation conditions.
12. Refunds
Approved refunds will normally be returned to the original payment method.
We will initiate an approved refund without undue delay after the amount has been confirmed. The time required for the funds to appear in the guest’s account is controlled by the payment provider and the guest’s bank.
A guest cancelling a reservation on the website should not assume that a refund has automatically been issued. Cancellation of the reservation and processing of the payment refund are separate actions.
Refunds apply only to amounts paid directly to Kyhash Apartments. Amounts paid to a third-party booking platform must be handled under that platform’s procedures.
Where permitted by applicable law, non-recoverable third-party costs or payment charges that were clearly disclosed before booking may be excluded from the refunded amount.
No refund is due for:
- services already provided;
- a no-show;
- voluntary early departure;
- removal from the property due to a serious breach of these Terms and Conditions;
- inconvenience caused by matters outside our reasonable control that do not make the accommodation materially unavailable.
Nothing in this section limits any refund or remedy that the guest is legally entitled to receive.
13. Cancellation or material change by Kyhash Apartments
We may cancel or materially change a reservation if the accommodation becomes unavailable due to circumstances such as:
- serious damage or a safety issue;
- failure of essential utilities;
- a legal or official restriction;
- an error causing the same accommodation to be unavailable;
- force majeure or another circumstance outside our reasonable control.
If we cancel a confirmed reservation before check-in, the guest will receive a refund of all amounts paid directly to Kyhash Apartments for that reservation.
Where reasonably possible, we may offer alternative accommodation or alternative dates. The guest is not required to accept an alternative.
Except where otherwise required by law, our responsibility is limited to refunding the amount paid directly to us for the affected reservation. This limitation does not apply to liability that cannot legally be excluded or limited.
14. Damage, loss and additional cleaning
Guests must take reasonable care of the accommodation, furnishings, equipment, keys and access devices.
The guest must report any damage, breakage, defect or loss as soon as reasonably possible.
The guest may be charged for reasonable and documented costs resulting from:
- damage caused deliberately or through negligence;
- missing items;
- lost keys or access devices;
- smoking inside the accommodation;
- excessive cleaning beyond normal use;
- unauthorised guests, parties or pets;
- breach of building or property rules.
Normal wear and tear is not chargeable.
Before claiming payment, we will provide a reasonable explanation of the charge and, where appropriate, supporting evidence.
15. Guest responsibilities
The guest is responsible for:
- providing accurate booking and contact information;
- ensuring that all accompanying guests comply with these Terms and Conditions;
- securing personal belongings;
- locking the accommodation when leaving;
- following safety, access and building instructions;
- promptly reporting problems that require attention;
- not causing damage, nuisance or disturbance.
Guests must give us a reasonable opportunity to investigate and correct a reported problem during the stay. A guest who does not report a problem until after departure may limit our ability to verify or remedy it.
16. Our responsibilities
We will use reasonable care to:
- provide the accommodation described in the confirmed reservation;
- ensure that it is reasonably clean, safe and suitable for the agreed occupancy;
- maintain essential facilities;
- respond to material problems reported during the stay.
Photographs and descriptions are intended to represent the accommodation accurately. Minor differences caused by maintenance, replacement furnishings, photography, lighting or normal updates do not constitute a material change.
We are not responsible for interruptions or inconvenience caused by circumstances outside our reasonable control, including failures of public utilities, internet providers, building systems, transport, weather or public authorities. We will nevertheless take reasonable steps to assist the guest and restore services within our control.
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, deliberate misconduct, or any liability that cannot be excluded under applicable law.
17. Personal belongings
Guests are responsible for their money, documents, vehicles and personal belongings.
Kyhash Apartments is not responsible for loss, theft or damage unless it results from our negligence or another basis of liability imposed by law.
Items left after departure may be stored temporarily. The guest is responsible for reasonable packaging and delivery costs if they request the return of an item. Unclaimed items may be disposed of after 60 days, subject to applicable law.
18. Right of withdrawal
Accommodation reservations made for a specific date or period are generally excluded from the standard 14-day right of withdrawal applicable to certain distance contracts.
Accordingly, submitting an online reservation does not give the guest an unconditional right to cancel it within 14 days. The cancellation rights applicable to the reservation are those stated in the selected rate and in the Cancellation and Refund Policy above, without prejudice to mandatory consumer rights.
19. Complaints
Any complaint should be submitted as soon as possible to:
Email: [email protected]
Telephone: +48 660 476 206
Complaints should include:
- the guest’s name;
- booking number;
- accommodation and stay dates;
- a description of the issue;
- relevant photographs or supporting information;
- the requested resolution.
We will acknowledge and consider complaints within a reasonable time. Guests are encouraged to report problems during the stay so that we have an opportunity to resolve them.
20. Privacy
Personal data is processed for purposes including:
- managing reservations;
- providing accommodation services;
- processing payments;
- communicating with guests;
- meeting accounting, tax, security and legal obligations;
- preventing fraud and misuse.
Further information is available in the Privacy Policy published on www.kyhash.com.
Payment information is processed by the relevant payment provider under its own privacy and security terms.
21. Website and electronic communication
The guest agrees that booking confirmations, payment information, cancellation confirmations and other reservation-related communications may be sent electronically to the email address provided during booking.
The guest is responsible for supplying a valid email address and checking their inbox and spam folder.
Temporary website or email failure does not by itself cancel or confirm a reservation. If the guest is uncertain about the reservation status, they should contact us directly.
22. Governing law and consumer rights
These Terms and Conditions are governed by the laws of Poland.
Nothing in these Terms and Conditions deprives a consumer of mandatory rights or protections granted by the law applicable to them.
The parties should first attempt to resolve any dispute directly and in good faith. If no agreement can be reached, the dispute may be submitted to a competent court or an applicable consumer dispute-resolution body in accordance with mandatory law.
23. Changes to these Terms and Conditions
We may update these Terms and Conditions from time to time.
The version accepted when a reservation is made will normally continue to apply to that reservation. A later version will not retrospectively reduce the guest’s rights under an already confirmed booking.
24. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
25. Contact
Questions about a reservation, cancellation or refund should be sent to:
Kyhash Apartments
Email: [email protected]
Telephone: +48 660 476 206
Address: ul. Starowiślna 36/30, Kraków 31-032, Poland